Shipping policy
Shipping options may vary depending on the country and Shipping address.
We also have an EU website, https://j-born.eu, which may offer better rates and Shipping times for customers within the EU.
ORDER PREPARATION TIME: 1-2 working days (excluding weekends and holidays)
We need 1–2 business days to prepare your order. We make every effort to fulfil orders as quickly as possible.
Please ensure that you provide the correct address. If a parcel is returned due to an incorrect address, you will be responsible for the reshipment cost. If you do not wish to pay for reshipment, please be aware that, according to the law, we are not obligated to refund Personalized products.
If you do not have a house number, please indicate this at checkout.
Please ensure that you provide the correct email address so that you can track the shipment and Shipping.
You will receive a confirmation email with a tracking number when your order has been shipped.
To view the accurate shipping cost for the location you are based in, type in your address on our checkout page.
Domestic Orders - United Kingdom
Express Shipping (1-3 Working Days) - £5.95
Standard Shipping (2-4 Working Days) - £3.95
Free Shipping for Orders of £50 and above
International Shipping
When purchasing from outside the UK, please note that your package may be subject to additional customs fees, duties, or taxes upon arrival in your country. These charges are not included in the price of the product or shipping cost and are the responsibility of the buyer.
We recommend checking with your local customs office for more information on potential fees before placing an order.
Our shipping charges are based on weight. To view an accurate shipping fee, visit our checkout page.
Israel charges are as follows:
Express Shipping (2-6 Working Days) - £24.95 to £29.95
Standard Shipping (8-15 Working Days) - £6.95 to £14.95
United Arab Emirates charges are as follows:
Express Shipping (2-6 Working Days) - £25
Standard Shipping (3-10 Working Days) - £5.95 to £10.95
Free Shipping for Orders of £70 and above
Saudi Arabia, Qatar, Bahrain, and Kuwait charges are as follows:
Express Shipping (2-6 Working Days) - £25
Standard Shipping (4-15 Working Days) - £7.5 to £14.95
Free Shipping for Orders of £200 and above
USA & Canada charges are as follows:
Express Shipping (2-6 Working Days) - £35
Standard Shipping (3-10 Working Days) - £6.95 to £12.95
Free Shipping for Orders of £100 and above
Australia charges are as follows:
Express Shipping (2-6 Working Days) - £35
Standard Shipping (5-10 Working Days) - £7.95 to £16.95
Free Shipping for Orders of £150 and above
Hong Kong, Singapore, Japan, South Korea charges are as follows:
Express Shipping (2-6 Working Days) - £25
Standard Shipping (5-10 Working Days) - £5.95 to £18.95
Free Shipping for Orders of £150 and above
All other countries charges are as follows:
Standard Shipping (5-10 Working Days) - £7.5 to £14
Delays & Lost Packages
International mail has a minimum timeframe of 25 business days to consider it lost.
Refunds/replacements will be processed according to the country delivered to:
UK: 10 working days after the due Shipping date
Europe: 20 working days after the due Shipping date
Other Countries: 25 working days after the due Shipping date